More than half - 55% - of $100,000-or-higher revenue Zoom customers began with a single employee’s free trial.
Zoom had approximately 81,900 customers with more than 10 employees as of January 31, 2020.
Most people - 67% - first discovered Zoom from a friend or colleague. 6% of people discovered Zoom from a search engine, and 6% from Twitter.
89% of people are using Zoom for work, while 63% are using it for conversations with friends and family.
700,000 businesses used Zoom as of 2017.
As of 2017, Zoom had captured 58% of Fortune 500 companies as customers and 96% of top US universities.
More than 65,000 companies worldwide were using Zoom by 2017. The company also gained more than 2,500 academic customers since 2015, including 90% of the top universities in the United States.
Zoom reached over 30,000 business customers globally in 2014.
By September 2013, there were more than 4,500 companies using Zoom, an increase of 650% in individual users and 350% increase in business users in less than 12 months.
When over 1000 Zoom customers were asked "What would you likely use as an alternative if Zoom were no longer available?" Fifty percent (50%) said they'd use Google Meet/Hangout. Sixteen percent (16%) said they'd use Skype. Fifteen percent (15%) said they'd use Microsoft Teams. Nine percent (9%) would use Cisco WebEx, 7% would use Slack, 7% would use Facetime, and 6% would use Whereby and GotoMeeting, respectively.
69% of people use Zoom for remote meetings. The next most popular products for remote meetings are Google Hangouts (41%), Skype for Business (22%), and WebEx (10%).
According to FYI's survey of over 1000 Zoom customers, Zoom does not have product/market fit. That means that fewer than 40% of Zoom's customers would be very disappointed if they could no longer use Zoom. When asked "How would you feel if you could no longer use Zoom?" 30.3% said they would be very disappointed, 48.6% said they would be somewhat disappointed, and 21.1% said they wouldn't be disappointed
According to FYI's survey of over 1000 Zoom customers, Zoom's Net Promoter Score (NPS) is a 21. A score in the range of 1 to 30 typically indicates that customers aren't that satisfied with a product or service.
In 2019, Zoom reported that its average customer Net Promoter Score (NPS) was over 70. The best companies in the world have Net Promoter Scores over 70.
Zoom's headcount grew from 1,702 full-time employees as of January 31, 2019, to 2,532 full-time employees as of the end of January, 2020. Employees were located both in the United States and internationally.
Zoom's engineering team has more than 1,000 years of combined experience building video conferencing and real-time collaboration software.
There were an average of over 170 million API engagements per month for the fiscal year ended January 31, 2020.
There are over 2,500 third-party developers engaged with the Zoom App Marketplace platform.
Zoom released over 300 new features in 2019.
Zoom's revenue grew 118% from fiscal year 2018 to fiscal year 2019.
During fiscal year 2020 ending on Jan. 31, Zoom's revenue jumped to $622.7 million, up 88% year over year.
Zoom's revenue grew at a CAGR of 117% from FY 2017 to FY 2020.
Zoom's Q4 2019 (fiscal year 2020) revenue grew 78% to $188.3 million.
Zoom posted 100%+ revenue growth for fiscal 2019, increasing from $60M in revenue for fiscal 2017 to $330M in revenue for fiscal year 2019. Zoom's gross profit margins are in the high 70% to low 80% range.
Zoom's stock price increased more than 100% since the Covid-19 outbreak began.
Zoom's revenue from APAC and EMEA for the fiscal years ended January 31, 2020, 2019, and 2018, respectively, collectively represented 19%, 18%, and 17% of its total revenue.
In the fiscal year ended January 31, 2020 no individual customer represented more than 5% of Zoom's revenue.
Zoom had approximately 58,500 and 31,500 customers with more than 10 employees as of April 30, 2019 and 2018.
Zoom looks at the number of customers that contribute more than $100,000 of trailing 12 months revenue to understand its ability to scale with customers and attract larger customers. Revenue from these customers represented 29% of revenue for the three months ended April 30, 2019. As of April 30, 2019 Zoom had 405 customers that contributed more than $100,000 of trailing 12 months revenue.
For the three months ended April 30, 2019 Zoom had net income of $2.2 million, compared to a net loss of $1.3 million for the three months ended April 30, 2018.
Zoom's revenue was $122.0 million and $60.1 million for the three months ended April 30, 2019 and 2018, respectively, a year-over-year growth rate of 103%.
Zoom achieved profitability in Q3 2016. Overall revenue was up by 300%, and it was the fourth consecutive year of triple-digit growth for the company.
On January 17 2017, Zoom confirmed it had raised $100M as part of its Series D round led by Sequoia Capital.
In February 2015 Zoom announcde that the company had raised $30 million as part of its Series C round, led by Emergence Capital.
Zoom announced a $6 million Series A round led by Qualcomm Ventures in January 2013.
Zoom raised $6.5 million as part of its Series B round led by Horizons Ventures in September 2013.
In April 2011 Dan Scheinman, Cisco's former head of corporate development, invested $250,000 in Eric Yuan's company Saasbee, which was renamed to Zoom. WebEx’s Co-founder and CEO, Subrah Iyar, also invested $250,000 of seed funding into Zoom.
Zoom's daily US mobile user volumes rose to 4.84 million on March 30th, 2020, compared to 1.56 for Microsoft Teams.
Zoom was used by 90,000 schools across 20 countries during the Covid-19 outbreak.
Usage of Zoom increased by 67% between January and the middle of March 2020, in the midst of the Covid-19 pandemic.
According to app tracking firm Apptopia, daily downloads for Zoom increased from about 1,700,000 in the middle of February to nearly 2.5 million in late March.
According to app tracking firm Apptopia, Zoom was downloaded 2.13 million times globally on March 23rd, the day the lockdown was announced in the UK. That's up from 56,000 downloads a day two months earlier.
Zoom had 12.92 million monthly active users in February 2020, up 21% since the end of 2019.
First-time installations of Zoom’s mobile app increased by 728% since March 2, 2020, according to SensorTower.
Zoom surpassed 300 million daily Zoom meeting participants in 2020, a 50% increase from a month prior (200 million). For comparison, in December 2019, Zoom reported 10 million meeting participants.
Over 40 million people had used Zoom to attend or host a meeting by 2017.
By the end of 2016, more than 6 billion annualized meeting minutes were hosted using Zoom.
Zoom had 40 million total meeting participants by February 2015.
Zoom had 30 million participants using the service in 2014.
Zoom had 10 million total meeting participants by June 2014.
By September 2013, there were 3 million participants using Zoom.
Zoom was hosting more than 5,500 meetings every day by August 2013.
By June 2013, more than 1.2 million participants joined over 400,000 meetings across 2,500 cities globally.
There were 1 million total Zoom meeting participants by May 2013.